Frequently asked questions
Frequently asked questions — Mercedes Care Experts
What's included
- Check dashboard warning lights before your visit
- Note any unusual noises or vibrations
- Bring your service history if available
- Check tire wear and pressure
- Ask about upcoming scheduled maintenance
Frequently asked questions
- Do you work on all Mercedes models?
- We service the majority of Mercedes-Benz sedans, SUVs and coupes, from older models to current ones.
- How long does a scheduled service take?
- Most standard services are completed within a few hours, though this depends on what's needed.
- Can I get a price before you start?
- Yes, we always provide a written estimate after diagnostics and before any repair begins.
- Do you use dealer parts?
- We use parts matched to manufacturer specifications; dealer parts can be requested when preferred.
- Will repairs affect my warranty?
- Independent shops can perform maintenance without voiding most warranties as long as specifications are followed.
- Do you offer loaner cars?
- Availability depends on scheduling — ask when you book if you'll need one.